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Month: October 2026

Order Management Systems (OMS): The Brain Behind Ecommerce Fulfilment

Introduction I think of an Order Management System (OMS) as the brain behind ecommerce fulfilment. It helps retailers decide what should happen to an order and coordinates the systems responsible for making it happen. Retailers receive orders through websites, apps, stores and marketplaces. Stock is spread across locations, customers expect different delivery options, and each […]

Onsite Search: An Overlooked Opportunity That Needs Continuous Attention

Over the years, I have worked with several onsite search technologies, from the search functionality built into ecommerce platforms to specialist providers such as Solr, Algolia and UNBXD. Technology has certainly moved forward, but one thing has remained constant: customers want to find the right products when they search. It sounds simple. Yet anyone who […]